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  3. Payments, Pricing, and Refunds

Payments, Pricing, and Refunds

  • What are the payment options available in Zen Rooms?
  • How does Zen Rooms charge my payment using my card?
  • Why do I need to pay a security deposit?
  • I can't select the 'Pay at hotel' option
  • Are the room rates inclusive of tax and service charges?
  • How long does it take to process my refund?
  • Why does the notification say 'payment failed'?
  • Is it safe to give my card details?
  • I got a notification saying that my credit card is not valid, what should I do?

Customer Care Support is available from 9:00-18:00 (GMT+8)

Contact Us! Help Centre (EN)