Help Centre
Popular Articles
Searching and Booking
- How to book a room?
- How do I book a room for someone else?
- What are ZEN Guarantees?
- Are the rates shown on this website per person or per room?
- Does Zen Rooms allow children to share rooms with the parent?
- How to make a group booking?
All About Your Reservations
Check in and Check out Procedures
- What are the standard check-in and check-out times of a property?
- Do I need to print out my booking confirmation to check-in?
- I left something in a ZEN Rooms property
- Can I provide a photocopy of the valid ID as identity proof ?
- I booked using my friend’s/family member’s card
- Feedback from your stay
Payments, Pricing, and Refunds
- What are the payment options available in Zen Rooms?
- How does Zen Rooms charge my payment using my card?
- Why do I need to pay a security deposit?
- I can't select the 'Pay at hotel' option
- Are the room rates inclusive of tax and service charges?
- How long does it take to process my refund?
Special Requests
More About Property Information
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Contact Us!
ZEN Rooms Customer Care:
- Indonesia Customer Care: +62 21 2922 3032
- Singapore Customer Care: +65 6750 4611
- Thailand Customer Care: +66 2026 1145
- Malaysia Customer Care: +60 15 4871 1117
- Philippines Customer Care: +63 2 5304 8100
- Hong-Kong Customer Care: +852 3018 3070
- International Customer Care: +1 650 457 0256
Operating Hours for all offices are 24/7