Help Center
Making a booking
- How to book a room
- Booking a room for someone else
- Making a group booking
- Booking two different room types
- Booking a room by the hour or for half a day
- I can't select the 'Pay at hotel' option
Payments/Refunds
- Paying a security deposit
- Why has my card been charged?
- Payment security
- How long does it take to process my refund?
- Why does the notification say 'payment failed'?
- Checking payment status
Our rates
Booking modification/cancellation
Promotions
Property information
- I left something in a ZEN Rooms property
- Reserving a parking space
- Getting directions to the property
- Bringing pets to a ZEN Rooms hotel
- Luggage room facilities
- How can I tell if my property is non-smoking?
Special Requests
Arrival / Check-in
- Getting directions to the property
- Do I need to print out my booking confirmation to check-in?
- Can I provide a photocopy of the valid ID as identity proof ?
- Can I check-in on a booking under a different name with a valid booking confirmation?
- Check-in and check-out times of a property
- Which documents do I have to show when checking-in at the property?