Depending on how you have paid for your reservation, our team may need specific information from you in order to process your refund accordingly.
If you have made your booking through the zenrooms.com website or mobile app, and paid with online banking or with Gcash, you can provide the following bank details below when you submit a request for your refund here:
- Beneficiary Name:
- Relationship to Beneficiary*:
- Beneficiary Address:
- Bank Name:
- Bank Code:
- Beneficiary Account Number:
- SWIFT Code:
- Beneficiary Currency:
- Beneficiary Account Type (Individual / Company):
- Beneficiary Contact Number:
- Beneficiary City:
- Beneficiary Email:
- IBAN (Only for European Citizen):
- Account type (Checking only or Accepts Deposits):
*Fill out only if you are not the beneficiary.
For the swift code and bank code, you may use this link for reference.
A member of our Customer Care Team will then acknowledge your refund request and initiate the refund process.
Note: Regardless of your mode of payment, it can take up to 10 banking days for banks to process refund transactions and transfer funds. Some banks can take up to 15-30 days, or until the next billing cycle. Although we do our best to process refunds as soon as possible, some delays are possible on your bank's side. If you haven't received the refund within 10 banking days, please let us know and we will send you the information required to request the status of the transaction from your bank.