We have a number of payment options available on our website:
1. Bank cards (credit/debit cards): Most of our properties accept online payments. These payments are completed through our website.
2. Pay at hotel: Some of our properties offer the Pay at hotel payment option. These properties are clearly labelled as ‘Pay at hotel available’ on our website. If the reservation is completed through our website, you are not required to provide your card details to complete the booking. If you make the booking through an Online Travel Agency such as Booking.com or Agoda, bank card details will be needed for the pre-authorization process.
3. Pay at Supermarket: (Only available in the Philippines and Indonesia but you can book to stay in any country)
- Set currency to PHP or IDR (Pay at Supermarket/Pay with ATM Transfer option will not appear otherwise)
- Choose the desired ZEN property and fill in personal details required
- Select Pay with ATM Transfer / Pay at Supermarket as the payment method
- Please complete the payment by the time stated on your payment confirmation email. Otherwise, your reservation will be cancelled.
4. Online banking and Pay at Local Bank (Only available in the Philippines but you can book to stay in any country)
- Set currency to PHP
- Choose the desired ZEN Rooms property and fill in required personal details
- Select Online banking / Pay at Local Bank as the payment method
- Please complete the payment by the time stated on your payment confirmation email. Otherwise, your reservation will be canceled.
Note: Payment methods vary from one property to another, so please make sure to check the available payment options before booking a room.
5. Gcash. To use this mode of payment, you must key in your mobile number registered to Gcash. Please ensure to have a sufficient balance to successfully pay for the transaction.