For this kind of situation, you must present an authorization letter signed by the cardholder together with the photocopy of his/her credit card details showing the name, at least the last four digits of the card and a photocopy of his/her valid id.
ZEN Rooms Customer Care: (Operating Hours for all offices are 24/7)
Indonesia Customer Care: +62 21 2922 3032
Singapore Customer Care: +65 6750 4611
Thailand Customer Care: +66 2026 1145
Philippines Customer Care: +63 2 5304 8100
Hong-Kong Customer Care: +852 3018 3070
Malaysia Customer Care: +60 15 4871 1117
International Customer Care: +1 650 457 0256
Or message us on WhatsApp : +63 917 714 5229
Email: care@zenrooms.com