You can book on behalf of your friend or family member.
To do this, you will need to inform us about it in your booking details under the 'Add Special requests' box. Please indicate who will be coming in your place and your relationship with them.
In case you did not include it in the 'Add Special Requests' box, please send us an email at care@zenrooms.com with the following information:
-The full name of the guest who will be coming in your place
-Your relationship with them
-Your booking ID
Please wait for further instructions from one of our representatives. The guest who will be coming to the property must present an authorization letter signed by the original booker whose name appears in the booking confirmation, together with a copy of the original booker’s valid ID.
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