How can we help?
Customer Care Support is available from 9:00-18:00 (GMT+8).
- COVID-19 Support Page & FAQs
- How to book a room?
- Zen opts for cashless transaction!
- How do I book a room for someone else?
- Where is my booking confirmation?
- I want to cancel my booking
- I want to shorten/ extend my booking
- What are the standard check-in and check-out times of a property?
- Do I need to print out my booking confirmation to check-in?
- I left something in a ZEN Rooms property
- What are the payment options available in Zen Rooms?
- How does Zen Rooms charge my payment using my card?
- Why do I need to pay a security deposit?
- I forgot to request for an airport transfer
- I want to arrange an airport transfer
- I want to check in beyond standard check in hours
- What amenities does my property have?
- Am I allowed to smoke inside the property?
- What is ZEN Reward (10+1)?
- Where can I find the latest promotions?